Top Customer Experience Conferences to Attend in 2025

Explore this list of the top 25 customer experience conferences to attend in 2025.

Every year, some of the world’s most ambitious, curious, and innovative customer experience (CX) professionals come together to network, learn from each other, share best practices, gain insights about effective CX strategies, and discover the latest CX technologies at customer experience conferences held all over the globe. 

Whether you’re searching for your first CX event or looking to add new gatherings to your calendar, we’ve put together a list of the best customer experience conferences to attend in 2025. 

Best of the Top Customer Experience Conferences

From our complete list of the top 25 customer experience conferences below, we’ve singled out the best of the best in specific categories. These include the top events for chief experience officers (CXO), leaders managing both customer and employee experiences (EX), contact center professionals, and those interested in virtual conference options. Check out the full list for more details!

Best for Chief Experience Officers: Chief Experience Officer Exchange

Customer Contact Week Digital’s annual Chief Experience Officer Exchange is one of the few events designed specifically for CXOs, the growing C-suite role transforming customer experience strategies across industries. It provides a unique platform for CX leaders to come together, exchange insights, and discuss how they’re driving empowered CX teams to lead their organizations forward.

Best for Contact Center Professionals: Customer Contact Week’s Global Series

Customer Contact Week hosts a global series of events, including editions in North America, Australia and New Zealand, Asia, and Europe. These gatherings give contact center professionals worldwide the chance to learn, network, and share insights, bringing together industry leaders from across continents to collaborate and advance their strategies.

Best for Experience Professionals Focused on CX and EX: Experience ‘25

Top organizations align customer experience (CX) and employee experience (EX) strategies, data, and results, but many CX conferences still focus on CX alone. Medallia’s Experience ‘25 bridges this gap with tailored tracks for CX, EX, contact center operations, and research and brand insights, offering professionals a more integrated approach to experience management.

Best for Online Attendance: Forrester’s CX Summits 

Forrester offers a wide range of CX events across the globe, with annual CX Summits in APAC, North America, and EMEA. These summits are also accessible virtually, so professionals can join from wherever they are in the world.

Top 25 Customer Experience Conferences in 2025 (by Date)

February 2025

1. CX+ Summit February 6, 2025 | Mumbai, India

Each year, Brand Equity, one of India’s top marketing news platforms, brings together marketing, customer experience, contact center, and digital leaders from companies like Allianz, Deloitte, Google Cloud, and Salesforce. This event features insightful discussions on emerging customer experience trends, real-world CX case studies, and the innovative ways market leaders are utilizing data and technology to create enhanced customer experiences.

2. CX Summit at Succeet 2025 February 12-13, 2025 | Frankfurt, Germany

Ideal for CX and market research professionals, Succeet features over 120 exhibitors, including market research agencies, data analytics firms, and CX solution providers. Attendees will gain insights into the latest trends through panel discussions, workshops, and live presentations.

3. CX USA Exchange February 25-26, 2025 | Fort Lauderdale, Florida

The 2025 CX USA Exchange is an invite-only event for senior customer experience leaders from top industries, such as retail, financial services, travel, technology, and telecommunications. With speakers from renowned brands, the event is designed for leaders committed to shaping the future of CX excellence. Those interested can request an invitation, and past events have featured top executives from companies like Zappos, Marriott, and Fidelity Investments.

March 2025

4. CCW Digital Australia & New Zealand March 4-6, 2025 | Gold Coast, Australia & Online

Customer Contact Week Digital serves as an online hub for insights on customer service and contact center operations and also hosts major annual conferences where top industry experts share their expertise. The flagship Customer Contact Week event for Australia and New Zealand features speakers from companies like Hyatt, UNSW Sydney, and P&N Bank, offering invaluable perspectives on customer experience advancements. 

5. Adobe Summit March 18-25, 2025 | Las Vegas, Nevada & Online

Adobe Summit, one of Adobe’s premier annual events, focuses on customer experience management and digital transformation. Attendees will gain valuable insights on Adobe’s tools and strategies through various keynotes, workshops, and networking events with Adobe experts and industry leaders. Sessions in 2025 will cover a wide range of topics from content creation to AI-powered customer experiences.

6. Experience ‘25 March 24-26, 2025 | Las Vegas, Nevada

Experience management leader Medallia’s flagship annual conference, Experience ‘25, features leaders from brands like Meta, Prudential, Choice Hotels, and Capital One, all focused on advancing customer and employee experience. The event offers inspiration, practical solutions, and mentoring from industry icons, sharing game-changing strategies for experience management. Attendees will also see how Medallia leverages AI and personalization to drive transformative results with its 2025 technology solutions.

7. Pharma CX Summit March 25-27, 2025 | Princeton, New Jersey

Each year, PanAgora Pharma gathers pharma CX professionals to explore how the industry leverages technology, data, and design thinking to enhance customer outcomes. Now in its 12th year, the conference has expanded to three full-day events: one rare disease and oncology-focused CX day, one patient-focused CX day, and one healthcare provider-focused CX day. 

April 2025

8. CX Leaders Advance 2025 April 28-30, 2025 | Indianapolis, Indiana

CX leaders from various sectors, including healthcare, corporate, government, and nonprofits, gather for three jam-packed days of learning and networking. Those who attend this conference can expect insights, best practices, and learning opportunities tailored to those who shape and manage CX strategies and initiatives. 

9. Customer Service & Experience West 2025 April 29-30, 2025 | San Diego, California

Bringing over 250 CX leaders together to explore key trends in CX, the Customer Service & Experience West 2025 conference gives attendees insights into data-driven strategies, AI, and improving customer and employee experiences.

May 2025

10. Forrester CX APAC May 1, 2025 | Sydney, Australia & Online

Each year, Forrester hosts a global series of CX forums offering actionable strategies and insights grounded in Forrester analyst research. These events equip customer experience, marketing, and digital leaders with the tools to stay ahead of the curve and drive impactful change. For professionals based in APAC, CX APAC is the opportunity to access the latest research, frameworks, and case studies from Forrester, while also connecting with industry peers.

11. CXS: Customer Experience Strategies Summit May 14-15, 2025 | Toronto, Ontario & Online

This dynamic summit, available both virtually and in-person, offers attendees valuable insights on topics ranging from harnessing conversational AI to implementing contactless CX. Participants will also gain best practices from companies like Paramount, David Yurman, McDonald’s, and others on boosting customer lifetime value, fostering empathetic communication, and driving business growth through improved CX strategies.

12. Chief Experience Officer Exchange May 14-16, 2025 | Memphis, Tennessee

A highlight from Customer Contact Week Digital, the annual Chief Experience Officer Exchange brings CXOs from across the country together to tackle their most pressing business challenges. This exclusive, invitation-only event allows interested leaders to request an invitation online. Past speakers and participants have included executives from Condé Nast, Maven Clinic, Kraft Heinz, and more.

June 2025

13. CX EMEA June 2-4, 2025 | London, England & Online

Now’s the perfect time to make bold moves in CX and get everyone aligned to drive better outcomes. At this year’s CX EMEA, Forrester’s analysts will share practical frameworks, research, and real-world case studies to help CX, marketing, and digital professionals innovate and move forward.

14. Customer Contact Week June 9-12, 2025 | Las Vegas, Nevada

For over 25 years, Customer Contact Week’s flagship annual conference has brought together CX leaders. Featuring interactive workshops, think-tank discussions, case-study sessions, networking opportunities, and speaker meet-and-greets, the event attracts top brands from around the world, with professionals from Home Depot, PetSmart, and Uber, among the attendees in 2024.

15. Connections 2025 June 11-12, 2025 | Chicago, Illinois & Online

Salesforce’s Connections is an annual event held both in-person and online, drawing 10,000 customer-focused professionals from various industries. The event is designed to help brands build lasting customer relationships, with past sessions covering topics like AI, data-driven insights, personalization, and more to enhance customer outcomes.

16. CX North America June 23-26, 2025 | Nashville, Tennessee & Online

The theme of Forrester’s 2025 flagship CX forum in North America is aligning CX and marketing with customer-driven growth. Attendees can make the CX Summit your catalyst for change, gaining insights on AI, alignment, trust, loyalty, measurement, and more to unlock high-value customer experiences and adapt digital strategies to drive your brand’s success.

17. FCXC June 24-26, 2025 | Atlanta, Georgia

The franchise experience touches consumers, franchisees, and employees, and the Franchise Customer Experience Conference is the go-to event each year for marketers, operations, and tech professionals to get insights on how to elevate all these key experiences.

July 2025

18. Customer Experience 2025 July 14-16, 2025 | East Coast, USA

Interested in boosting customer loyalty, using analytics, and enhancing satisfaction? Conference attendees will gain valuable insights and practical strategies to elevate their customer experience efforts and drive meaningful change.

19. CXFS July 15-16, 2025  | Boston, Massachusetts

FinServ CX professionals, this annual gathering is for you — join leaders and change-makers from banks, fintech innovators, wealth management firms, insurance companies, and more for insights on how to win new business, stand out among the competition, and keep your clients satisfied with a solid CX strategy. Past attendees have hailed from major financial services organizations like State Farm, TD Bank, Mastercard, and CapitalOne. 

August 2025

20. The Customer Show August 13-14, 2025 | Melbourne, Australia

CX Network, a global leader in CX events, brings one of the top 2025 gatherings for CX professionals in Australia. This conference connects key players across the organization — from CX and contact center teams to marketing, UX, and digital leaders — all focused on optimizing the customer journey. Attendees will hear from CX professionals from Zappos, Zoom, L’Oréal Paris, and more.

September 2025

21. Customer Contact Week Asia September 2-5, 2025 | Singapore

Transforming customer interactions through AI and automation is one of the major themes of the 16th Annual Customer Contact Week Asia. Expert presenters will discuss the rapidly evolving contact center landscape and how leveraging technology and data for advanced personalization are critical for future-proofing the contact center. Past attendees have included leaders from Johnson & Johnson, ANZ, and IKEA. 

October 2025

22. Customer Contact Week Europe October 6-8, 2025  | Amsterdam, Netherlands

Customer Contact Week’s annual gathering in Europe brings together contact center, CX, and digital leaders from the region. In the past, the multi-day summit has tackled timely topics such as automation, AI, and digital adoption, and has featured speakers from major brands that are setting the standard for CX in Europe. 

To Be Announced Dates in 2025

23. Medallia World Tours, Events, and Virtual Experiences

Stay tuned for the 2025 schedule of Medallia World Tours, events, and virtual experiences hosted globally, where you will gain valuable insights, engage in meaningful discussions, and leave with actionable takeaways to enhance your customer experience strategies. 

24. Digital Customer Experience Summit

For more than 10 years, Digital Customer Experience Summit has featured CX experts from top North American brands, presenting audiences with the latest best practices for linking marketing with digital CX and developing the digital building blocks of a successful CX strategy. The in-person and virtual event offers hybrid networking opportunities for participants to expand their network. 

25. World CX Summit

Offering a truly global view of CX through keynotes, case studies, and panel discussions, the annual World CX Summit convenes thought leaders from across regions for a multi-day event designed to help participants improve their CX strategy, optimize omnichannel customer engagement, and embrace the future of CX across in person touchpoints, digital channels, and the metaverse. 

Why Should You Attend a Customer Experience Conference? 

Attending a customer experience conference offers professionals the chance to network with CX leaders and practitioners, learn the latest best practices, and find out about the latest advances in CX technology, all of which can help individuals advance their career and deliver greater outcomes for their employer. 

How to Build a Business Case for Attending a Customer Experience Conference 

Attending a conference may require you to take a break from your day-to-day work duties, but by going you can learn new best practices that are to the advantage of your manager, your team, and your broader company. That’s how to make the case for getting permission to attend a conference, by shedding light on the benefits of attending a customer experience conference for your organization. For instance, you can mention what new skills you might gain, insights you expect to uncover, advanced technology solutions you can become familiar with, and the networking opportunities available at the conference. 

How to Prepare for Attending a Customer Experience Conference

Before heading off to the conference, you can prepare by finding out your company’s policy for business travel — what costs they’ll cover and how to track your expenses for reimbursement.

You can prepare for networking opportunities by reading up on the conference speakers, sponsors, and confirmed attendees in advance. While you’re at it, now is also a great time to make any updates to your LinkedIn profile, so you can put your best face forward as you meet and make new connections during the event. 

What to Expect at a Customer Experience Conference

Most customer experience conferences offer a mix of keynote speakers, panels, and networking opportunities and feature presenters and participants from major brands across industries. Some offer virtual and in-person attendance and some are industry- or region-specific events. 

Deliver Amazing Experiences for Your Customers and Employees in 2025

Attend Medallia Experience 2025 March 24–26, 2025 in Las Vegas, Nevada to unlock the latest best practices from top innovators who are transforming interactions with AI, machine learning, and predictive analytics. Register today to receive discounted pricing.