May 20, 2025

Customer Experience

Is NPS Still the Right Metric for Customer Experience?

Even the founder of Net Promoter Score agrees: it’s time to stop overrelying on NPS surveys and start being smarter…

November 9, 2022

Customer Experience

Net Promoter Score 101: How to Determine an NPS Benchmark

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter…