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< Blog

Medallia Experts

May 15, 2025

Customer Experience

Prioritize the Right CX Improvements: An Expert-Backed Action Plan
Discover three challenges that get in the way of improving the customer experience in meaningful ways, and how to overcome…

May 13, 2025

Employee Experience

Empathy Over Algorithms: Why Smarter AI Still Needs Employee Trust to Succeed
The next generation of artificial intelligence is within reach, but it will never reach its full potential without employee buy-in…

April 30, 2025

Customer Experience

How CX Can Help Financial Institutions Retain Business During the Great Wealth Transfer
Here’s why financial services providers should build relationships with beneficiaries before they churn in significant numbers.

April 22, 2025

Customer Experience

Good Survey Response Rates Are Getting Harder to Come By — Here’s What to Do About It
As email survey participation declines, here’s what you can do to get comprehensive, actionable customer insights.

February 4, 2025

Employee Experience

Why Brands Need to Connect CX and EX
Our industry experts share why aligning customer experience and employee experience contributes to business growth.

January 28, 2025

Customer Experience

2025 CX Goals: Stop Repeating the Same Mistakes & Unlock These 3 Easy Wins
Don’t let old habits derail your progress. Discover the 3 critical wins that will set your CX strategy up for…

December 18, 2024

Customer Experience

Our Top 8 Predictions for Customer Experience Trends in 2025
These are the biggest customer experience trends that brands should embrace to deliver stronger outcomes in the new year.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

November 14, 2024

Market Research

From Healthcare to Hospitality: What Our Latest Research Says About Winning Customers for Life in Your Industry
A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights
Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.