Medallia Experts

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

June 20, 2024

Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization

What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

June 5, 2024

Employee Experience

Employee Activation: Transforming Your Business Through Frontline Innovation

Find out what employee activation is, how it’s the next step in the evolution of employee listening and employee experience…

March 6, 2024

Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI Innovations

Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las Vegas to discuss the future…

October 5, 2023

Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This Season

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their money…

July 21, 2023

Customer Experience

Customer Experience as a Competitive Advantage in the Retail Industry

Discover the power of customer experience for gaining a competitive edge in the retail industry. Retailers started shifting focus from…

January 30, 2023

Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Turbulent Times

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of…

January 24, 2023

Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Customer Experience

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the…

January 12, 2023

Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Know

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer experience…

December 12, 2022

Customer Experience

Why Leading Organizations Connect Employee Experience to Customer Experience

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson…