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< Blog

Digital Experience

June 4, 2024

Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on Websites and Apps
No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down…

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024
The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital channels, and evolving lifestyles. What…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

November 11, 2021

Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digital Era
What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digital…

September 7, 2021

Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfold on Websites and Apps
Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites…

August 30, 2021

Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior
Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of…

June 28, 2021

Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty
Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty. The hospitality…

June 8, 2021

Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21
Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights
If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…

April 12, 2021

Customer Experience

How to Deliver a Seamless Omnichannel Experience in a Digital-First World
A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final…