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May 22, 2025

Employee Experience

Your CX Data’s Missing Piece? Your Employees!

The next evolution of customer experience (CX) is here, and the brands that succeed will be those that invest in…

Melissa Arronte, PhD

May 22, 2025

Employee Experience

Your CX Data’s Missing Piece?…

The next evolution of customer experience (CX) is here, and the brands that succeed will be those that invest in…

Melissa Arronte, PhD

Vice President, Executive Advisor

May 20, 2025

Customer Experience

Is NPS Still the Right…

Even the founder of Net Promoter Score agrees: it’s time to stop overrelying on NPS surveys and start being smarter…

Samantha Finken Rayner

Vice President, Executive Advisor

May 15, 2025

Customer Experience

Prioritize the Right CX Improvements:…

Discover three challenges that get in the way of improving the customer experience in meaningful ways, and how to overcome…

Mary Kearl

Vice President, Executive Advisor

May 13, 2025

Employee Experience

Empathy Over Algorithms: Why Smarter…

The next generation of artificial intelligence is within reach, but it will never reach its full potential without employee buy-in…

Hadley Spadaccini

Vice President, Executive Advisor

May 8, 2025

Contact Center

Why the Contact Center Should…

AI-powered conversational intelligence can transform your contact center from a reactive cost center into a proactive driver of business value…

Miles Price

Vice President, Executive Advisor

April 30, 2025

Customer Experience

How CX Can Help Financial…

Here’s why financial services providers should build relationships with beneficiaries before they churn in significant numbers. (more…)

Judy Bloch

Vice President, Executive Advisor

April 22, 2025

Customer Experience

Good Survey Response Rates Are…

As email survey participation declines, here’s what you can do to get comprehensive, actionable customer insights. (more…)

Keith Kmett

Vice President, Executive Advisor

April 18, 2025

Contact Center

6 Tips for Meeting Customer…

Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet…

Mary Kearl

Vice President, Executive Advisor

April 15, 2025

Customer Experience

What is a Chief Experience…

What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

Mary Kearl

Vice President, Executive Advisor

April 8, 2025

Customer Experience

Experience ‘25: Powering the Future…

We couldn't host the best customer experience conference in the world without our partners. Our partner marketing specialist — and…

Bella Church

Vice President, Executive Advisor

April 2, 2025

Customer Experience

Experience ’25: Why Omnichannel Insights…

Explore why omnichannel insights and conversational intelligence were key themes at Medallia Experience 2025. (more…)

Samantha Finken Rayner

Vice President, Executive Advisor

March 28, 2025

Customer Experience

Experience ‘25 Recap: The New…

Here are the biggest highlights from Medallia Experience '25, including our keynote sessions and Medallia's new vision for customer experience.…

Samantha Finken Rayner

Vice President, Executive Advisor

March 25, 2025

Customer Experience

Redefining CX: A Business Imperative,…

Dive into Medallia's vision for the future of CX: one where true omnichannel insights, conversational intelligence, and powerful AI come…

Sid Banerjee

Vice President, Executive Advisor

March 18, 2025

Market Research

Top 2025 Customer Loyalty Statistics…

These customer loyalty statistics will inspire you to rethink your customer experience and employee experience strategies to deliver even stronger…

Andrew Custage

Vice President, Executive Advisor

March 13, 2025

Customer Experience

6 Things You Need in…

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the…

Joanna Moser

Vice President, Executive Advisor

March 5, 2025

Customer Experience

What is a Connected Experience?…

Here’s everything you need to know about what a connected experience is, why it’s important, and how to achieve a…

Mary Kearl

Vice President, Executive Advisor

February 25, 2025

Customer Experience

The Next Evolution of Customer…

Celebrated CX luminary Shep Hyken shares his views on the next evolution of customer experience, from the expanding omnichannel journey…

Eric Stoessel

Vice President, Executive Advisor

February 19, 2025

Customer Experience

3 CX Program Hurdles to…

Here’s how to overcome the most common roadblocks to organizational alignment on customer experience. (more…)

Jeannie Walters

Vice President, Executive Advisor

February 13, 2025

Digital Experience

Digital Trends in CX: Recent…

New research reveals the top digital trends shaping the website user experience, app user experience, and overall customer experience. (more…)

Andrew Custage

Vice President, Executive Advisor

February 7, 2025

Market Research

To Spend, or Not to…

Medallia Market Research uncovers how today's consumers think about value in a few key industries, such as retail and hospitality.…

Andrew Custage

Vice President, Executive Advisor