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January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?

Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report. (more…)

Andrew Custage

January 14, 2025

Market Research

Are CX Professionals Really Embracing…

Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report. (more…)

Andrew Custage

Vice President, Executive Advisor

January 9, 2025

Employee Experience

Best Employee Experience Books to…

These top employee experience books offer winning strategies to enhance engagement, productivity, and retention. (more…)

Mary Kearl

Vice President, Executive Advisor

January 7, 2025

Customer Experience

Best Customer Experience Books to…

For CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.…

Mary Kearl

Vice President, Executive Advisor

December 18, 2024

Customer Experience

Our Top 8 Predictions for…

These are the biggest customer experience trends that brands should embrace to deliver stronger outcomes in the new year. (more…)

Samantha Finken Rayner

Vice President, Executive Advisor

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level…

Medallia's industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence. (more…)

Lauren Farah

Vice President, Executive Advisor

December 10, 2024

Customer Experience

Top Customer Experience Conferences to…

Explore this list of the top 25 customer experience conferences to attend in 2025. (more…)

Mary Kearl

Vice President, Executive Advisor

December 5, 2024

Customer Experience

Medallia Partners Predict Big Bets…

Medallia's annual conference, Experience, is fast approaching. Our new partner marketing team member explores what the event is all about…

Bella Church

Vice President, Executive Advisor

December 3, 2024

Medallia Culture

Spotlighting Medallia’s Values with Global…

At Medallia, our values are our anchor and compass. Through our annual Global Week of Giving, we showcase how Medallians…

Heather Jin

Vice President, Executive Advisor

November 25, 2024

Employee Experience

EX Research Reveals: 3 Myths…

Dive into the workplace trends you should know to truly improve employee experience. (more…)

Samantha Finken Rayner

Vice President, Executive Advisor

November 19, 2024

Employee Experience

The Impact of Employee Engagement…

Explore insights from brand leadership expert Denise Lee Yohn on how employee engagement and culture are the keys to shaping…

Eric Stoessel

Vice President, Executive Advisor

November 14, 2024

Market Research

From Healthcare to Hospitality: What…

A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

Lauren Farah

Vice President, Executive Advisor

November 12, 2024

Customer Experience

10 Tips for Building a…

Building a social listening strategy? Here’s how to accomplish it with tips ensuring your brand keeps a pulse on what…

Mary Kearl

Vice President, Executive Advisor

November 8, 2024

Solution Spotlight

Driving CX Forward: A Quick…

Discover the types of market research services and solutions you need to meet your company’s CX objectives — and how…

Victoria Harrell

Vice President, Executive Advisor

October 28, 2024

Solution Spotlight

What Is Responsible AI?

Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology. (more…)

Cari Martini

Vice President, Executive Advisor

October 22, 2024

Customer Experience

Using AI in Customer Experience:…

Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

Medallia

Vice President, Executive Advisor

October 17, 2024

Customer Experience

Types of Customer Feedback: Direct…

Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and drive…

Mary Kearl

Vice President, Executive Advisor

October 15, 2024

Market Research

How to Conduct Market Research…

Learn how to conduct market research that delivers actionable insights for driving customer growth and retention. (more…)

Victoria Harrell

Vice President, Executive Advisor

October 7, 2024

Customer Experience

CX Day: Industry Experts Share…

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion. (more…)

Greg Kihlström

Vice President, Executive Advisor

October 1, 2024

Customer Experience

Predictive Analytics in Business: Why…

Drawing from real-world experience, here’s why predictive analytics in business is essential for driving innovation, customer satisfaction, and long-term success.…

Simonetta Turek

Vice President, Executive Advisor

September 24, 2024

Market Research

4 Shocking Discoveries about Customer…

Medallia Market Research has recently unveiled new and unexpected customer loyalty insights — here is a quick overview of the…

Samantha Finken Rayner

Vice President, Executive Advisor