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Webinar Recording

From Good to Great: Transforming your Contact Center to Deliver the Best Customer and Agent Experiences

SESSION 5: HOW TO TAKE ACTION ON THE POWERFUL COMBINATION OF EMPLOYEE AND CUSTOMER DATA

Watch Rachel Lane, Senior Solutions Principal for Medallia’s Contact Center Practice in a 5-session enablement series where you will learn how to unleash the power of your Contact Center data and insights to enhance customer and employee experiences and capture greater impact through real time insights and innovation.

We keep hearing that happy employees make happy customers but that’s not always the case. Watch this session to learn how to bring CX and EX together to truly understand total impact across the enterprise and get top tips on convincing data owners in your business to unlock their data for greater value.

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Related Resources

Brochure

Employee Activation
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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…