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Webinar Recording

From Good to Great: Transforming your Contact Center to Deliver the Best Customer and Agent Experiences

SESSION 2: HOW TO COLLECT AND MINE YOUR CONTACT CENTER DATA TO DRIVE IMPACTFUL RECOVERY

Watch Rachel Lane, Senior Solutions Principal for Medallia’s Contact Center Practice in a 5-session enablement series where you will learn how to unleash the power of your Contact Center data and insights to enhance customer and employee experiences and capture greater impact through real time insights and innovation.

Your customer data holds many secrets. With the help of analytics tools and models, any organization can now use past and current data to reliably forecast trends and behaviors seconds, days, or years into the future. Use this data to create a proactive customer retention program.

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Related Resources

Brochure

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…