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Webinar Recording

The Top 3 Practices of High-Performing Companies

HOW A NEW EXPERIENCE-BASED BUSINESS MODEL IS TRANSFORMING BUSINESS AS WE KNOW IT

Revenue growth, increased profitability, operational efficiencies, customer loyalty, and happy employees are the success metrics every company strives to achieve. But how do you get there?

Based on a recent research report from the Medallia Institute, this on-demand webinar outlines three major findings that distinguish top-performing companies in customer and employee experience from low performers. We’ll also explore why leading B2B companies are turning to a new experience-based business model for tangible results.

Join Medallia experience experts Marv Storey and Sami Nuwar for an insightful 30-minute discussion.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…