Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

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World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
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Market Research

Expert research strategy, design, analytics, and deliverables
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Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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Guide

Thriving in the New Digital Reality

How to harness real-time insights to improve customer experience

Medallia enables insurers to engage with customers in the moment across the entire customer journey whether it’s online, in-app, or over the phone.

Today’s climate has accelerated the need for insurers to engage with consumers using their preferred channels. To help you drive immediate customer impact, explore our solutions to:

  • Move past surveys to collect real-time feedback through video.
  • Resolve issues faster using AI-powered insights delivered via pre-configured dashboards.
  • Co-create and innovate with your employees and agents.

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