Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Optimize your program spend
Enterprise-Grade Platform

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World-Class Service

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Global Impact

Impact the world beyond your own
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Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
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Conversation Intelligence
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Expert research strategy, design, analytics, and deliverables
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Guide

Thriving in the New Digital Reality

How to harness real-time insights to improve customer experience

Medallia enables insurers to engage with customers in the moment across the entire customer journey whether it’s online, in-app, or over the phone.

Today’s climate has accelerated the need for insurers to engage with consumers using their preferred channels. To help you drive immediate customer impact, explore our solutions to:

  • Move past surveys to collect real-time feedback through video.
  • Resolve issues faster using AI-powered insights delivered via pre-configured dashboards.
  • Co-create and innovate with your employees and agents.

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