The Reopening Playbook

5 Essential Ways to Use the Voice of Customer in Your Gameplan

The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. Your organization needs to be ready with a strategy that puts the customer at the center of your reopening to avoid pitfalls and drive long-term brand loyalty.

In this eBook, you’ll learn the five key experience management practices to help your business reopen successfully:

1. Get ahead of new and evolving customer expectations
2. Communicate in real-time
3. Enable fast, effective action
4. Maximize insight through non-survey signals
5. Consider compliance from anywhere