The Modernization of Employee Insights and the Effects on Clinical Quality, Retention and Patient Experience

Healthcare executives know that patient experience and workforce engagement are intertwined, but few providers integrate and analyze these data to really understand the connection. Management tends to take it on faith that improving patient experience and enhancing employee engagement are good ideas—but faith alone doesn’t always lead to appropriate prioritization if it isn’t accompanied by insight into how issues relate to bottom-line performance.

Press Ganey research shows that hospitals that improve over time in distinct HCAHPS survey measures of patient experience or employee engagement also see improvement in patients’ global ratings of their care. Further, the data reveals that there can be a compounding effect when organizations improve in both experience and engagement measures simultaneously.

Watch this webinar to hear healthcare experts from Visier and Medallia on how hospitals can respond to the new reality of work with an in-depth look at winning strategies that impact revenue including clinical quality, retention, and overall costs.

Speakers:

Ian Cook
VP, People Analytics, Visier

Kristi Roe
Head of Healthcare Experience, Medallia