The Future of Retail Consumer Behavior

Since March 2020, Sense360 By Medallia has been conducting daily research on consumer behavior in response to the COVID-19 pandemic.

The report examines how changing consumer behavior has impacted the retail industry as a whole, as well as specific retail categories, and what the future will hold for the industry.

Download the report to read the research findings, including:

• Consumer spending trends and surveys from 15 months of daily research
• The biggest changes in consumer behavior – including which habits are here to stay
• How different retail sectors have been affected, and specific strategies for retaining customer loyalty