Retail & COVID: High-touch experiences in a touchless world

Tailored Brands, Inc. is a leading specialty retailer of menswear, including suits, formalwear, sportswear and a broad selection of business casual offerings. Its brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore, which offers merchandise for the entire family. Tailored Brands helps customers look and feel their best for the moments that matter by delivering personalized products and services through a convenient network of stores and e-commerce sites.

Read this story to see how Tailored Brands used Medallia’s tools for digital transformation in order to:

• Get clear and timely customer feedback through web channels and from in-store services
• Get a holistic view of the customer journey
• Refine the steps of a multi-stage sales process, creating better continuity across touchpoints
• Raise employee engagement in-store interactions, for better customer satisfaction
• Deliver value-added services while conforming to health policies