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Webinar Recording

The State of Third-Party Delivery 2023

Third-party delivery across platforms like DoorDash, Instacart and Grubhub has evolved significantly over the past few years. Usage now spans across restaurants, grocery and retail categories – and third-party delivery is now a cornerstone digital strategy for top brands.

In this webinar, we explore the latest insights on third-party delivery usage, market dynamics, and industry trends.

You’ll learn about:

  • The current state of the third-party delivery market
  • The impact of inflation on consumer behavior
  • The battle for market share between DoorDash, Uber Eats, Instacart, and other third-party delivery players
  • The rise of ghost kitchens and virtual concepts
Download the Slides
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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…