Power Up your Customer Experience through Rituals and Ambassadors

Experience 21 Session On-Demand

We all know that CX is the new battleground for business, so Schneider Electric moving 128,000+ employees in over 100 countries to become fanatic about customers’ experience was a challenge. More importantly, CX is the frontline engagement to retain your customers, building partnerships, innovation, speed and profitability. Real-time feedback is critical. Listen to hear how the Schneider Electric Customer Experience Ambassadors Program gathers insights and drives change.

Featured Speakers:

Kyle Hamm, VP for Customer Transformation North America Operations

Marc-Antoine Bouchard, Project Team Supervisor

Thalia Gonzalez, Customer Delivery Experience Project Manager