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Webinar Recording

Navigating the New Normal for Financial Services

Hear Medallia Vice President, Solutions Principal, Diane O’Hara and Global Head of Strategy Analytics, Veronica Andrade as they share best practices and stories of real Medallia customers, who are identifying and implementing new ways of working in a post-COVID-19 world.

Learn what customers are expecting in this new environment and how leaders in the financial services and other industries are making adjustments in real-time to optimize customer and employee engagement.

Watch this webinar to learn:

  • Customer themes and trends identified through signal capture, AI and text analytics
  • What the new normal will require and anticipation of what it will look like
  • How leaders can respond to these trends by communicating and building empathetic partnerships with employees

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…