Modernizing Healthcare for Patients and Caregivers

ChenMed brings better healthcare to seniors. Their value-based care provides superior, coordinated care for seniors on Medicare, many of whom have multiple chronic conditions. Fully focused on prevention, their physician-led teams put the patient at the center.

In this conversation, learn about ChenMed’s journey to modernize the patient experience and improve the relationship between patient and caregiver.

They transitioned out of the ‘dark ages’ and began capturing feedback and signals in close to real-time across various channels and engaging in a two-way dialogue with patients and caregivers.

By distributing this feedback to the front line, providers and supporting staff can course-correct communication and behavior to positively impact their patients’ journeys in the moment, which has driven better experiences and ultimately, better outcomes.

Highlighted in the Fireside Chat:

• Modernizing the measurement and management of patient and provider experience
• Using close to real-time feedback to improve provider engagement and impact patient experience and outcomes
• Creating an experience for patients in a critical climate, where they feel safe, connected and well cared for
• Sharing positive feedback with staff to improve patient engagement with their teams – which is a key factor in driving better health outcomes

Speakers:
Alain Bertholet
Director, Marketing Research & Insights
ChenMed

Kristi Roe
Head of Healthcare Experience
Medallia