Medallia Talks: Life After Digital Transformation

The customer and employee journey has been forever altered. Digital is now at the heart of almost every brand, and there’s no going back to the way things were.

Consumers today are in the driver’s seat, and their behavior is changing faster than ever. To get — and to stay — ahead in this digital-first world, organizations must continually transform, adapting and innovating to overcome unpredictable market conditions and rising consumer expectations.

Watch this webinar to hear Fred Reichheld, founder of Bain and Company’s Loyalty practice, and the creator of the Net Promoter System of Management, and Leslie Stretch, CEO of Medallia as they share:

• How engagement has become a mission-critical focus.
• How companies today must continually transform, adapting and innovating to stay ahead of unpredictable market conditions and rising consumer expectation.
• How to continually learn and be ready for what’s next by putting people first, and engaging and listening to your customers and employees.