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Webinar Recording

Medallia Talks: Staying Ahead of Tomorrow: The Future of Customer Experience in Insurance

With the rapid digital transformation the world has embraced in the last year, customer experience is now among the most important differentiators across all industries – including insurance. How are carriers, incumbents, and startups alike approaching innovation and the future of insurance? What are the lessons we can pull from real-world experiences?

Watch this webinar to hear Bryan Falchuk from Insurance Evolution Partners and TJ Clayton, AVP, Administrative Services with Legal & General America discuss where the industry is heading, how to move forward, and how you can keep up with customer expectations.

They’ll share their perspectives on:

  • Driving policyholder satisfaction in an increasingly digital world
  • How to increase customer loyalty
  • The importance of employee engagement
  • … and more!

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Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…