Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Impact the world beyond your own
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Follow our AI experience innovations
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
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Employee listening and activation solutions
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Employee Listening
Employee Activation
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Improve agent engagement and optimize service quality
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Guide

Mastering Virtual Support and Digital Engagement

How to use real-time insights to support your customers and employees

Medallia enables telecom providers to engage with customers in every moment of the evolving omnichannel journey.

Plan for success with Medallia solutions designed for telecom providers to engage with customers in real-time throughout the evolving omnichannel journey. To help you drive immediate customer impact, explore our solutions to:

  • Move past surveys to collect real-time feedback through video
  • Hear from your frontline to better meet the needs of customers
  • Strategically intercept web visitors to close gaps in the digital journey
Download Guide

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…