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Webinar Recording

Mastering customer & staff experiences for reopening and beyond

With COVID-19 restrictions easing across North America, retail and foodservice organizations are navigating new challenges, resulting in unprecedented levels of change, for both customers and frontline employees, as they reopen their doors.

How will your brand activate a better experience and optimize operations as the industry settles into a “new normal”? Watch this webinar as industry experts share key customer and employee considerations for reopening and beyond.

Featured Speakers:
Oliver Rodbard, Senior VP of Operations, Freshii
Nicole Lanni, Program Manager, Promoter System, Gap Inc.
Rudy Irish, Director of Sales & Customer Experience, Staples Canada

Presented by Nudge & Medallia.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…