Josh Bersin Whitepaper

Shortening the distance from employee feedback to action

The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations engage, understand and act on employee feedback in real-time. He is calling it continuous response and it is designed to shorten the distance between feedback and action. This evolution in employee experience is powered by next-generation listening and feedback management platforms that can anticipate employee needs.

In this must-read analyst whitepaper you’ll learn:

• The definition of continuous response and how it differs from first generation action management platforms
• How a continuous response model can enable every HR, IT and experience leader to understand the evolving needs of today’s employees and design experiences that truly matter
• How top global brands like Johnson and Johnson, Bank of America and Walmart are evolving to a continuous response model to understand, anticipate and respond to employee needs proactively