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Guide

Improve Star Ratings by Transforming Member Feedback into Actionable Insights

Leverage the voice of the member to increase health plan quality.

By 2023, Medicare Advantage (MA) expects to cover approximately 34 million people, an expected growth rate of 11% per year. In addition to market growth, there’s a considerable upside for health plans that provide superior member experiences. CMS made this change because they realized that when plans listen to the member’s voice to enhance the overall member experience, outcomes improve.

Download this ebook to learn:

  • The growing importance of the member experience as it relates to Star Ratings
  • Common characteristics of organizations that deliver positive experiences for their members
  • How to leverage member feedback and insights to drive actionable change across your organization
Download Now

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…