How to Organize for Clear Customer Experience Ownership

While we all believe in the adage “everyone owns the customer’s experience,” how can we make this a tangible part of our employees’ roles and responsibilities? Find out how the most successful companies are aligning CX ownership with the natural decision-making structures within their organization, and explore how leading companies have defined CX-specific teams so that they act as critical enablers for change.

Speaker: Bill Staikos, Senior Vice President of Industry Solutions