How CX Success Can Serve Organizational and Leadership Goals

A CX Success Statement is key to bridging the gap between customer experience goals and the larger goals of leaders and the organization. It can serve as a guide to assure that CX strategies and tactics align with larger goals. But how to create one?

Watch as Medallia and Jeannie Walters, CEO and Founder of Experience Investigators discuss CX Success Statements, why they’re important and how a well-written one can help your organization.

In this webinar you’ll learn how to:

• Identify the cross-functional team necessary to create a CX Success Statement
• Create a CX Success Statement
• Demonstrate the ROI of a CX Success Statement