Webinar Recording

From Feedback to Loyalty: The Next Generation of Customer Experience

Are you ready to transform your approach to customer experience? Watch this webinar by Ipsos and Medallia to discover how the most innovative brands are overcoming CX challenges, moving beyond traditional feedback, and leveraging the latest technologies to act in real-time and achieve success. Learn how to build lasting trust with your customers, creating stronger relationships through cutting-edge CX strategies.

Build Strong and Enduring Relationships – Discover how extraordinary experiences can turn customers into true brand ambassadors, especially among younger generations who are increasingly inclined to become “forever customers.”

Deliver a Consistent and Personalized Experience – Understand how consistency across channels, quality, and tailored offerings create seamless experiences that drive long-term loyalty.

Develop a Unified Customer Vision – Connect touchpoint signals, align departments, and define shared KPIs to ensure consistency with your brand promise.

What you’ll learn:

  • Overcoming Feedback Stagnation: Learn how to optimize response rates and gain more relevant insights.
  • Defining Your Future Strategy: Get practical tips on adapting your CX strategy to your needs by aligning new data from signals with your KPIs and engaging various departments.
  • Expanding Your Data Sources: Discover the value of integrating new information sources (e.g., behavioral data, chat conversations, calls) to gain a more comprehensive view of the customer journey.
  • Leveraging AI: Explore how artificial intelligence and real-time data collection can facilitate decision-making and create a shared language.
  • Success Stories: Hear how industry leaders are transforming their customer experience strategies.

Watch the Video

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