How Equinix employs powerful feedback loops for faster adaptation to changing employee expectations

Equinix is a digital infrastructure leader, transforming digital ecosystems worldwide. The pioneering company has more than 220+ data centers across 63 markets, and employs 9,000+ people, a workforce supported by the in-house IT department.

Motivated by the companywide directives around digital transformation, the IT department turned its focus to truly understanding the needs and experience of the employees across the workplace. To create this cultural transformation, Equinix rolled out Medallia. The team implemented transactional feedback forms that could be sent via email after help desk service along with response options on the knowledge base portal. In addition, they implemented Always On surveys to drive two-way communication between senior leadership and employees.

Read the case study and find out how Medallia helps Equinix close the loop on support for its own workforce, helping them provide the best service for the company’s customers.