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Webinar Recording

Mastercast - Enabling Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points Daily

Experience 21 Session On-Demand

Come listen as we sit down with John McFarland, VP and Chief Customer Officer of Portland General Electric, to discuss how PGE has created ownership and actions to really drive customer experience to new heights, including:

  • How PGE captures consumer voice and uses that data to drive operational excellence
  • How to operationalize CX
  • How to take insights-to-action throughout the entire organization
  • Building Customer Impact Teams
  • The impact of Front Line Employee Experience (FLEX)

Featured Speakers:

John McFarland, Chief Customer Officer, Portland General Electric

Michael Gilliland, Customer Success Manager, Medallia

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Related Resources

Brochure

Employee Activation
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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…