Eliminating Blind Spots with Increased Utilization of Contact Center Insights

Conversations and customer-agent interactions from within the contact center hold the potential to surface improvement opportunities across your organization. It’s imperative that teams—from marketing to IT to HR to product development—have access to role-based, actionable insights from contact center interactions to solve customer pains.

In this 45-minute discussion, we cover:

• The blind spots in your data analysis that could be causing customer churn
• Key departments that will benefit from contact center data
• How to increase utilization of contact center insights across your organization
• The importance of ensuring teams get only the contact center insights relevant to them and how Medallia delivers this critical data for organizations