Guide
Customer Service Coaching Plan
9 Tips for How to Coach More Successful Agents
It may seem simple, but the reality is that great customer service experiences start with great customer service agents.
But if your agents aren’t given the proper resources, tools, and guidance, with goals and skills that are measured for success, you run the risk of delivering less than stellar customer experiences.
In this ebook, we’ll walk through 9 core tips for how to coach more successful agents.
Use the tips outlined here to create an actionable customer service coaching plan that will maximize the impact and value of your overall coaching program.
Download Your Free eBook
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.