Creating a Connected Culture in Times of Crisis

How might we improve the way we communicate and connect to one another during times of uncertainty? In addition to the annual Federal Employee Viewpoint Survey, how are we seeking to understand our employee’s health and wellbeing?

It’s challenging to live in a state of ongoing “crisis” and equitable work experiences are more important than ever. The pandemic has impacted our workforce, communities, and families in very different ways. Employees need to feel cared about, from having access to support services during times of need to having a flexible work schedule when issues arise, such as illness or a family emergency. How might we use feedback and more agile processes to co-design policy with our people? Operationalizing empathy begins with equitable listening. The future of a more just and efficient government begins to take shape when we begin reimagining culture from within.

In this session, a panel of government and industry leaders discuss:

• Approaches and solutions they are using to create a connected culture during crisis and beyond
• Major issues including returning to work safely, burnout and attrition and their employee’s overall wellness

Moderator: Nina Bianchi, Senior Director, Solutions Principal, Medallia
Speakers:
Sharon Ballard, Director, Office of Internal Management and Planning (NIH|OD)
Simchah Suveyke Bogin, Chief Customer Experience Officer at Department of Agriculture
Brian Andrews, Senior CX Principal, Medallia