The Winning Formula in 2025: Transforming Employee Engagement into Exceptional Customer Journeys

Watch Medallia and ComOps as they lead an interactive discussion with Fontainebleau Las Vegas. In this 30-minute session, we dive into the story behind Fontainebleau Las Vegas’s grand opening, uncovering how they leveraged customer insights to differentiate themselves and dazzle guests in a highly competitive market.

From using social feedback to engaging internal teams, we highlight how Fontainebleau Las Vegas employs Medallia’s platform to create a culture of continuous improvement. You’ll hear firsthand examples of operational and cultural shifts driven by guest feedback and gain insights into future plans for their customer experience program.

Whether you’re looking to implement or refine your own guest experience strategy, you’ll walk away with actionable advice to enhance loyalty, satisfaction, and operational excellence.