Contact Center Performance Scorecard Template

Regular check-ins with your team on their service delivery are essential for stellar customer experiences and engaged agents. This template can serve as a guide in pinpointing where your team is excelling and where they need to improve.

This template includes a complete scorecard framework built to help you:

• Improve your QA program and gain new insights into the quality of your customer service interactions.
• Ensure your scorecard is actionable, organized, and aligned with your team and businesses’ larger goals.
• Identify how you’re defining a successful customer interaction and what outcomes are the most important to measure in your QA program.

Happy scoring!