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Guide

Become an Experience-Led Business with an Agile CX Tech Stack

An outstanding customer experience is distinctive and memorable. Customers remember it and come back for more. Most great customer experiences have other important things in common as well. Almost all are powered behind the scenes by an advanced CX tech stack and almost all have these characteristics: personalized, connected, and responsive.

Medallia has partnered with Adobe and other members of its Premier Partners to create this eBook, which shares the key requirements for building a CX tech stack, separating the “must-haves” from the “nice-to-haves” and choosing ISVs to help grow your experience-led business.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…