The Base Housing Challenge

The ongoing military housing crisis negatively impacts the readiness and wellness of our military service members and families. Investigations led to guilty pleas, fines levied, investigations, additional funding, and additional oversight personnel. Unfortunately, this was not enough to remedy the problems for our military service members and families. Surveys only told half the story, what the military needed was a complete picture.

Medallia’s Voice of the Customer (VoC) programs enables you to:

• Understand the experience that is being delivered to your service members.
• Collect the customer’s preferences and experiences and share them throughout your organization.
• Build better products and deliver better services than you would have been able to.