Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Industries
Resources
Webinar Recording
AI: The good, the bad, and the critical ingredient for CX success with Babak Hodjat
Hear from Babak Hodjat, Cognizant CTO and inventor of the technology behind Siri, as we discuss AI's capabilities and limitations today, (realistic) expectations of its future, and how it will continue to revolutionize customer and employee experiences. Including:
- Ways businesses are using AI today, and how they will be affected by its quick evolution
- Considerations when implementing AI tools into your business
- The impact AI has (and will have) on strategic decision making and business outcomes
- AI's future in CX and how Medallia plans to lead the charge