Agility in the Face of Rapid Change

During this unprecedented time, T-Mobile’s top priority is ensuring critical connections with family, loved ones, and emergency service providers.

Watch on-demand as Medallia Sr. Solution Principal, Kim Palenik and T-Mobile Sr. Manager for Care Frontline Experience, Peta-Gaye Mckenzie, provide a deep-dive of T-Mobile’s mission-critical efforts, which include:

• Employing creative strategies for working at home and incentivizing employees
• Changing their customer engagement strategies to remain sensitive to the new normal
• Messaging back to customers on how their feedback is being used to improve experiences