Medallia's 2023 Experience Benchmarks

It’s imperative for organizations today to understand what customer and employee experience success looks like. We’ve compiled key stats from Medallia customers across the globe and across industries to give you visibility into how they’re creating exceptional experiences online, in-person and beyond.

This infographic outlines mission-critical benchmarks to help CX & EX leaders determine where to make changes to drive improvements in satisfaction, retention and revenue.