Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

Medallia Experts

December 18, 2024

Customer Experience

Our Top 8 Predictions for Customer Experience Trends in 2025
These are the biggest customer experience trends that brands should embrace to deliver stronger outcomes in the new year.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

November 14, 2024

Market Research

From Healthcare to Hospitality: What Our Latest Research Says About Winning Customers for Life in Your Industry
A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights
Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

June 20, 2024

Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization
What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

June 5, 2024

Employee Experience

Employee Activation: Transforming Your Business Through Frontline Innovation
Find out what employee activation is, how it’s the next step in the evolution of employee listening and employee experience…

March 6, 2024

Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI Innovations
Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las Vegas to discuss the future…

October 5, 2023

Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This Season
Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their money…

July 21, 2023

Customer Experience

Customer Experience as a Competitive Advantage in the Retail Industry
Discover the power of customer experience for gaining a competitive edge in the retail industry. Retailers started shifting focus from…

January 30, 2023

Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Turbulent Times
The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of…