Understand your online visitors and realize their needs in real time
The digital channel is the first and central touchpoint in almost every customer journey—making it the new battleground for acquiring and retaining customers.
Medallia’s digital solutions empower your team to understand customer behaviors and intentions, and use that information to curate intuitive, personalized experiences in real time.
Identify who is visiting your digital property and what they want while powering individualized next-best actions across your organization.
Leverage digital insights in real time and across your organization to decrease cost to serve, minimize call volume, and boost productivity.
Use omnichannel customer data to create intuitive experiences while delivering personalized interactions to every digital visitor.
Create a strong digital foundation that consistently meets customer needs and accelerates business growth
Empower visitors to get what they want online, without using more costly channels
Engage visitors with relevant content and offers as soon as they enter your digital property
Personalize every interaction between your brand and customers to build loyalty
Create a direct connection with your customers to get insight into the entire digital experience and its importance within the broader omnichannel journey.
Collect feedback anywhere, whether customers are browsing your website, downloading your app, or using a self-checkout machine. Then visualize customers’ digital body language using behavioral intelligence, session replays, and heatmaps to identify exactly what went right—or wrong—in their journey.
Prioritize the improvements and initiatives that will help your customers and your bottom line, and forget the rest. Uncover strategic opportunities, emerging trends, and actionable insights from online feedback using industry-leading Text Analytics.
When feedback isn’t available, score and quantify the revenue associated with every online experience, and quickly create action plans that drive results.
Create dynamic online experiences that drive conversion and task completion. Automatically power real-time actions that make sense for each customer – both in that moment, and in the context of their history with your brand.
Distribute digital experience data across your organization so your customers receive a personalized touch no matter where they engage next.
Medallia’s connectors include hundreds of out-of-the-box integrations, including Adobe, Salesforce, and ServiceNow.
See a complete list of Medallia’s integration partners, or take a deep dive into our Premier Partnership with Adobe. As the only premier partner in the Digital Analytics space, Medallia’s digital tools unlock value from Adobe Experience Cloud you can’t find anywhere else.
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Deliver engaging, personalized online experiences with Medallia’s Digital Suite—the only enterprise-worthy digital experience management solution.
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Learn why experience leaders are moving away from “next best offer” and instead prioritizing to “next best experience” with Adobe and Medallia.
