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Webinar Recording

What CX Trends Will Drive Success for Insurers in 2020?

In this webinar, Medallia shares the top customer experience trends that will drive overall success for businesses in 2020 — and examines one stand-out company as an early adopter that is doing it right: Generali.

Watch the webinar to learn:

  • How to implement a winning EX program
  • Best practices for integrating EX and CX
  • How Generali, one of the world’s largest insurance companies, is successfully leveraging customer experience to transform their corporate culture and grow their business.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…