Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Impact the world beyond your own
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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End-to-end customer experience management and orchestration
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Customer Experience Management
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Webinar Recording

Medallia Fall 2020 Release

Hear from our product management leadership about Medallia’s latest innovations, and find new ways to help Experience Professionals like you engage customers, close the loop, and grow customer and employee relationships.

In this webinar, we discuss:

  • Employee Experience Solutions for Digital Channels to keep in touch with WFH employees
  • How AI-powered speech analytics helps you improve call quality, operations, and overall customer experience
  • How to leverage today’s growing video communication and crowdsourcing adoption to speed time to innovation and drive growth and revenue at pace

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Related Resources

Brochure

Employee Activation
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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…