Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Impact the world beyond your own
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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End-to-end customer experience management and orchestration
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Report

Medallia named a Leader in the IDC Voice of the Customer MarketScape

Medallia, Inc. has been recognized as a Leader in the inaugural IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment. This year’s report evaluated 11 service providers against 12 criteria, grouped into two categories: Capabilities and Strategies.

Download the full report to learn:

  • The current trends in the VoC market
  • Which criteria businesses should consider when looking for a VoC provider
  • Why Medallia received the highest rating of all vendors for current Capabilities

“Consider Medallia when your VOC program needs are complex in consideration of your organization structure, your product offering matrix, or your business structure. Medallia offers a fully featured system that can be tailored to your specific needs.”

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