Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Consumer Intelligence
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
AGENT CONNECT

QUALITY MANAGEMENT

Streamline your quality management and assurance process to focus on analyzing the calls that matter most

QA doesn’t have to drain your day, take your time back with Medallia

Take the focus off scoring

QA programs focused on coaching and enablement over focus on scoring.

Give instant feedback for critical interactions

Use message threads and annotations to provide direct feedback on interactions.

Share reviews quickly & seamlessly

Timely, actionable reviews shared with frontline teams as they’re completed.

End-to-end reporting on the entire experience

Robust reporting, including ability to compare QA with CSAT for a truly holistic view of agent performance.

Improve the efficiency of your QM workflows by 20%

Say goodbye to analyzing interactions at random

Medallia’s enhanced capabilities in review annotations and calibrations positively impact workflow efficiency, with many client’s improving QM by 20%+ by focusing on interactions that would drive the greatest business impact.

Download Report

Enhanced QA-score calibration & more

Agent Connect enables easier agent performance analysis, plan development, and QA-score calibration. Our platform drives improvements in agent performance analysis, improvement plan development, and QM-score calibration.

Make your coaching more impactful with annotations on critical interactions

There are certain interactions that don’t warrant full reviews, but still offer valuable coaching opportunities. With Agent Connect, team leaders can add annotations to specific aspects of an interaction without launching a full review.

Make it easier to take action on QA

Launch QA reviews in real-time

Sharing QA reviews with agents is more impactful when done immediately. With Agent Connect, team leaders can view a real-time list of interactions and instantly launch a review.

WATCH DEMO >

Optimize Your QA Scorecard

Fully customize your scorecard based on your team’s specific needs. Leverage auto-fail questions, weight your scoring on a per-section basis, and categorize questions into sections.

Guide

The Complete Guide to Call Center Quality Assurance

In this guide we’ll take a look at some standard QA operating procedures that could be holding your service teams back and how to improve them.

Download Now