![](https://images.prismic.io/medallia/4086e6bf-6be0-4eef-a3e9-1976f4cfbbc7_AgentConnect-Attrition_Module02%402x.png?auto=compress,format)
Agent turnover has reached an alarming rate. The average attrition rate in contact centers is between 30 and 45%. Not only is this significantly higher than most other industries, but the average cost to hire and onboard a new agent is $15,000. Your agents are your most valuable asset, so it’s crucial to create an environment that keeps them engaged and happy.