Medallia’s Employee Experience Solutions Drive Engagement, Productivity and Empowerment

SAN MATEO, Calif., Dec. 18, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global Experience Management leader, today announced that multiple global brands, collectively employing over 3 million people worldwide, have chosen Medallia’s Employee Experience solutions to transform their overall work experience.

Medallia’s Voice of the Employee (VoE) solutions have been selected to drive critical business goals including increased employee productivity, reduced employee attrition, and improved onboarding and ramp time. Ultimately, major brands use Medallia’s VoE solutions to create a culture of empowerment and action, improve employee happiness, and foster innovation and creativity.

Over the past two years, a global top-10 telco customer using Medallia’s Employee Experience solutions saw significant business value related to their customer support function. Their Employee Net Promoter Score® (NPS) increased by 15 points, Customer NPS increased by 8 points, and employee churn decreased by 50 percent. We expect our new customers to benefit from a similar impact across their strategic business functions.

Medallia’s Employee Experience solutions help companies bring together relevant, timely feedback from employees and customers to drive operational efficiency and growth. The solutions allow companies to:

• Engage employees in the mission and purpose of the company
• Optimize within and across employee journeys and moments
• Make it easier and more efficient for employees to get work done
• Tap into the wisdom of employees to create better experiences for all

Medallia’s Employee Experience solutions are delivered as part of the Medallia Experience Cloud™, an award-winning, SaaS infrastructure that powers customer, employee, and citizen experience, and enables leaders to manage experience in real time.

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