Medallia Wins 2016 Temkin Group Customer Experience Vendor Excellence Award

PALO ALTO, Calif. — April 5, 2016 — Medallia, the global SaaS Customer Experience Management (CEM) leader, today was named a winner of the 2016 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer centric. Nominees were judged on: customer experience capabilities, client results and client references.

“We are honored to have won this award because it’s a reflection of the value we are delivering to our customers. The fact that Temkin awards are based on customer references aligns with the fact that the companies we serve are the real judges of our products and services,” said Amy Pressman, president and co-founder of Medallia.

From Nordstrom and Delta Air Lines to Four Seasons and SAP, Medallia empowers the largest global enterprises in the world to create and deliver customer experiences that drive performance and the bottom line. The Medallia Customer Experience Management (CEM) SaaS platform captures data from every customer interaction (including web, email, social and contact center channels), analyzes that data in real time and then delivers insight to every level of the organization so that the most relevant people can take action.

Medallia partners with hundreds of companies across myriad industries, including financial services, telecommunications, hospitality, airlines, retail, professional services organizations and technology companies.

Bruce Temkin, managing partner of Temkin Group added, “Congratulations to Medallia for winning a 2016 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year and Medallia stood out for how well it is helping companies improve their customer experience.”

For more information on Medallia, please visit our website at: www.medallia.com.