Medallia Launches Ambulatory Patient Experience Suite to Deliver Differentiated Experiences

SAN FRANCISCO, Calif. – June 8, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced a packaged solution to enhance patient experience at ambulatory health systems – health systems that provide medical services performed on an outpatient basis.

Ambulatory care is one of healthcare’s fastest-growing segments with projected revenue to reach $36 billion by 2023. Medallia’s Ambulatory Patient Experience Suite helps providers:

• Effectively manage patient volume by prioritizing services and resource allocation
• Quickly resolve service recovery issues
• Empower employees to engage directly with patients to improve health outcomes

“With Ambulatory Care being one of the most competitive segments within healthcare today, providers can differentiate themselves, grow their business, and improve health outcomes by delivering better patient experiences.” said Toni Land, Head of Clinical Healthcare Experience, Medallia.

The solution includes:

• A video communication platform to prioritize high-risk patients, address service recovery needs, and give patients an opportunity to leave feedback throughout the process
• Contactless SMS communications to safely and securely schedule appointments and engage patients pre and post visit
• Real-time feedback mechanism on patient experiences throughout the entire patient journey whether digital, telehealth or in person
• Text analytics to identify themes and trends across the entire patient population with the use of AI and machine learning

For more information please visit https://www.medallia.com/.

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About Medallia 

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

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