Increased local presence in key markets positions Medallia for continued international growth
PALO ALTO, Calif., June 7, 2017 — Today Medallia, Inc. (www.medallia.com) announced it has more than 1,000 employees worldwide, including expanded offices in the United Kingdom and Australia. This expansion allows Medallia to accelerate growth and customer adoption of Medallia Experience Cloud™, a software platform that empowers companies to improve the customer experience.
Medallia now has an extensive global presence, including headquarters in Silicon Valley and major offices in the UK, Australia, Canada, Mexico, Argentina, France, Germany, and Israel. With this significant and growing international presence, Medallia can provide local customer experience expertise to clients. Within the United States, Medallia has a presence in New York City and Virginia, in addition to its Silicon Valley headquarters. Medallia is hiring rapidly for its international offices, with open roles across Engineering, Sales, Professional Services, and more.
“Optimizing customer experience is a global phenomenon, and Medallia is expanding our international presence to meet the growing demand from our customers,” said Mike Kourey, CFO, Medallia. “These new and expanded locations are another important step in Medallia’s growth strategy and enable us to provide global enterprises with tailored solutions to build truly customer-centric businesses.”
In today’s global economy, companies require an agile, flexible customer experience platform tailored to businesses across a variety of industries. Global organizations rely on Medallia for localized support for regional implementations to help empower everyone at all levels of the organization to understand and act on customer feedback.
“With Medallia, we have created a positive feedback cycle to connect our executives, our employees and our customers so everyone can better understand the business impact and importance of a positive customer experience,” said Jodie Fielding, Director, Sales & Service, Auto & General Services. “Medallia is an essential part of our growth strategy as it enables us not just to pinpoint problems and solutions but also to celebrate successes, increase employee engagement, and provide world-class insurance products and offerings to our growing Australian customer base.”
Medallia Experience Cloud™ empowers companies to collect, analyze, and take action on customer feedback from around the globe in many languages. Customer feedback from social media reviews, survey feedback, and operational data such as chat logs and call center notes is processed and distributed in real-time. Medallia’s text analytics engine can automatically discover insights from comments in 40 languages. In addition, comments can be translated into more than 40 languages so every employee in any region of the globe can understand and take action on customer issues.
Medallia was recently named a leader in a Forrester research report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. Medallia earned top ranking in current offering and among the highest scores in product vision and roadmap.
